Error making the purchase

  • sorocabeleza
    Asked on February 4, 2017 at 8:43 AM

    Gostaria de saber qual o motivo de estar dando este erro.

    Error making the purchase Image 1 Screenshot 20

  • Jan
    Replied on February 4, 2017 at 11:18 AM

    I checked your form and I can see that the "Unique Submission" is set to "Check cookies only". This means that a user who already submitted a form cannot do another submission using the same browser. Here's a screenshot:

    Error making the purchase Image 1 Screenshot 30

    In the Form Builder V4, you can change this by clicking the "Settings" button at the top menu. Go to Form Settings, scroll down and you'll see the "Unique Submission" drop down. Please change it to "No Check".

    Error making the purchase Image 2 Screenshot 41

    Please check this related guide: How-to-Set-Unique-Submissions-on-a-Form.

    Hope that helps. Thank you.