What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there any way to check on the person who submitted not receiving the confirmation email?

    Asked by glk1234 on February 06, 2017 at 02:23 PM
    Her address is
    netplayer1@bellsouth.net
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    JotForm Support

    Answered by Jan on February 06, 2017 at 02:31 PM

    You can check Email History and verify if the autoresponder email was sent to the recipient or not. According to your Email History, that email address is in the bounce list.  I have removed it from the bounce list now.

    The bounce list is a feature wherein the email address will be added in the list if the emails coming from JotForm are being rejected by the email recipient. One of the purpose of the bounce list is to determine if there are any errors in sending emails to the recipients. Here are some examples:

    1. Mailbox is full
    2. Email address is non-existent
    3. Incorrect email address
    4. Blocked by your email provider

    Please check these related guides: 
    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-lists
    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Hope that helps. Thank you.

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    Answered by glk1234 on February 06, 2017 at 02:45 PM
    thank you
    ________________________________
    ...
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    JotForm Support

    Answered by Jan on February 06, 2017 at 03:49 PM

    You are welcome. If you need further assistance, please let us know. Thank you.