What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you store my jot form submissions?

    Asked by artistryonstone on February 06, 2017 at 07:04 PM

    We have a jot form embedded in our website, and something happened where we did not receive any jot forms from Dec. 29, 2016 to Feb. 2, 2017.  Our webmaster had corrected the problem, but is there a way we can see any jot forms submitted during The time that they weren't coming through to us?

    Thank you,

    Toni Gallucci

    Artistry on Stone

    513-663-9218

    info@artistryonstone.com

    Page URL:
    www.ArtistryOnStone.com

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    JotForm Support

    Answered by Chriistian on February 06, 2017 at 10:15 PM

    If I understand correctly, you did not receive any email notifications from Dec 28 to Feb 2? It looks like your email address was added to the bounce list, which is why you did not receive the emails. I have now removed the address from the bounce list.

    I checked the submissions page on your form and I was able to view the submissions from Dec.28 to Feb 2. You can also check this on your end by following this guide: How to View Form Submissions

    Here's a screenshot of the dates on the submissions:

    If you are referring to a different form, please do let us know.
    Regards.