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    Not getting email repsonse

    Asked by CGAA on February 07, 2017 at 12:50 PM

    We are not getting notification 2 emails from our Member Update Form. Members are filling out the form, The results are showing up in submissions. But no email notifications.

     

    Can you help?

     

    Thank you,

    Margaret

    Page URL:
    https://aoptero.org/index.php/membership/register-2/

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    JotForm Support

    Answered by david on February 07, 2017 at 01:57 PM

    I checked our email logs for the address in your most form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List