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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    keep getting a message that my email is on a bounce list

    Asked by OEP on February 08, 2017 at 07:41 PM


    2. I keep getting a message that my email is on a bounce list (query-0environment@unimelb.edu.au). I have clicked the button to remove it but every time I login, the message reappears. 

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    JotForm Support

    Answered by BDAVID on February 08, 2017 at 07:45 PM

    If you are having bouncing issues, make sure to remove it from the bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Then, check you email spam folder, and mark any JotForm email as NOT SPAM. Also, white-list our JotMail IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses