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    Notification/Autoresponder emails: allow plain text formatting without HTML elements

    Asked by windingriv on February 09, 2017 at 01:44 PM

    My CRM needs web form submission to show up in a very particular way, via plain text. In the previous versions of JotForm this was handled by enabling the plain text button. I've been searching for a few hours on how to do this with the new system and it doesn't look like it can be done.

    Before version 4 rolled out, you could but a variable in the URL string to get back to the version I need, pre v3. And for some reason the formatting of the plain text, yes I know that doesn't make sense because it's plain text but look at my attachment and you can see what I mean, carried over to the newer versions.

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    JotForm Support

    Answered by Welvin on February 09, 2017 at 03:26 PM

    I'm sorry, but the plain text formatting has been removed. I don't know why, but I think our backend team are still considering of bringing it back knowing that many are asking for the function. 

    Let me create a ticket on this thread. If there are updates, you should know it through this thread. For the meantime, try to check or ask your CRM provider of any option to just ignore the HTML, especially the P tags. You can then format your email without the table formatting. Like this:

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    Answered by windingriv on February 09, 2017 at 05:46 PM
    Thanks for getting back to me.
    However, something happened when I switched back to v3. Now the Email notifications is using the old setup. See attached

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    JotForm Support

    Answered by jonathan on February 09, 2017 at 08:42 PM

    The next issue was about a different feature. I created a separate thread for it here https://www.jotform.com/answers/1062305

    We will attend to it shortly