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  • Profile Image

    How to modify the Thank You message of the form

    Asked by tycopier on February 10, 2017 at 03:57 PM

    Hello,

     

    Thanks in advance for your time. I'm trying to change the "Thank You" response that pops up after someone fills out a contact form. When I visit the "Edit Thank You Response" option, the window is available for edit, but it won't let me delete a green background image, and it affects the way it appears on the site (elongated and the wrong color). 

    I'm hoping there's a way to delete this image from the "Thank You" response. Any feedback on this will be greatly appreciated. Thanks for letting me use your wonderful product!

     

    Tyler

    tycopier@gmail.com

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on February 10, 2017 at 05:15 PM

    I assume this was your form https://www.jotform.us/form/70396542481157 you were working on. (please tell us the correct form if this is not)

    I reviewed the Thank You page settings of this form, but from what I see now, the background image is no longer present. I see a white plain background color instead.

     

    Were you able to resolve this already? Please let us know if there is more we can help you with.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on February 10, 2017 at 05:18 PM

    I re-checked, I think this was the form https://www.jotform.us/form/42157482279159 instead.

    But just the same, it seems that it was fixed already.

    I see the Thank You page settings like this.

     

     

  • Profile Image

    Answered by tycopier on February 10, 2017 at 05:46 PM
    Jonathan,
    Thanks for your response. The contact form I'm referring to is:
    https://form.jotform.com/42157482279159
    The background image is still present. If there's anything I can do to
    remove it, I would really appreciate it!

    Thanks,
    Tyler
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 10, 2017 at 08:00 PM

    This seems to happen due to a CSS code you have added to your form, it is affecting the ".form-all" inside the thank you page body, to change the thank you message as shown by default you could inject this CSS code to your form: 

    .thankyou .form-all {

        color: #000000 !important;

        background-color: transparent !important;

        border-color: transparent !important;

    }

    This guide will help to inject it: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    Hope this helps.