- LAAAg825Asked on February 12, 2017 at 08:49 AM
I am not receiving the notification email. It is not coming to my inbox, junk or spam. Why is it being blocked? I use to receive it, but for some reason it doesn't get delivered anymore? Please advise.
- JotForm SupportliyamAnswered on February 12, 2017 at 10:20 AM
Following your screenshot, it seems that you have a typo on Peter@laaa.og.
On the email address email@example.com, it landed in our bounce list because your mail server just blocked emails from us. Here is the message sent by your mail server:
Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
I have now removed your email address from the bounce list. But to resolve the issue, please try using firstname.lastname@example.org as your email notification sender address and see if your email server will still block emails from us.
If you are still not receiving email alerts right after, I suggest that you have one of your email addresses to be setup as your SMTP sender for your email alerts. This way, you'll be able to receive emails coming from @laaa.org email address. You can check this guide to learn more on setting up SMTP: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
If you have questions or if you need assistance, please let us know.