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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving email notifications for submissions.

    Asked by bcranmore on February 13, 2017 at 10:29 AM

    As shown on the attached screen shot, I was receiving email submissions this morning, but I stopped receiving them after the first three. I checked to see if my email was on the bounce list, and it was not. 

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    JotForm Support

    Answered by Kevin_G on February 13, 2017 at 11:43 AM

    I would suggest you to check the spam or junk folders since emails may be stored there, if you find them in one of these folders then you should mark them as not spam to avoid getting future emails there. 

    Here's also a guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Additionally, you could white-list our IP addresses so you avoid emails being blocked or marked as spam: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Another option to avoid this would be to set up a custom sender using the SMTP method, this way you will use your own mail server and avoid getting emails from JotForm servers to be blocked: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps. 

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    Answered by bcranmore on February 13, 2017 at 12:28 PM

    After investigation, we found that emails sent from IP address are on Trend Micro's Quick IP List and are being blocked as Spam. Could you please submit a request for the IP address to be removed? https://success.trendmicro.com/solution/1035678-removing-valid-ip-addresses-from-the-email-reputation-services-ers-database#collapse6
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    JotForm Support

    Answered by Kevin_G on February 13, 2017 at 01:14 PM

    I will forward this to our second level on this link: https://www.jotform.com/answers/1064876