- bcranmoreAsked on February 13, 2017 at 10:29 AM
As shown on the attached screen shot, I was receiving email submissions this morning, but I stopped receiving them after the first three. I checked to see if my email was on the bounce list, and it was not.
- JotForm SupportKevin_GAnswered on February 13, 2017 at 11:43 AM
I would suggest you to check the spam or junk folders since emails may be stored there, if you find them in one of these folders then you should mark them as not spam to avoid getting future emails there.
Here's also a guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications
Additionally, you could white-list our IP addresses so you avoid emails being blocked or marked as spam: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Another option to avoid this would be to set up a custom sender using the SMTP method, this way you will use your own mail server and avoid getting emails from JotForm servers to be blocked: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.
- bcranmoreAnswered on February 13, 2017 at 12:28 PMAfter investigation, we found that emails sent from IP address 18.104.22.168 are on Trend Micro's Quick IP List and are being blocked as Spam. Could you please submit a request for the IP address to be removed? https://success.trendmicro.com/solution/1035678-removing-valid-ip-addresses-from-the-email-reputation-services-ers-database#collapse6
- JotForm SupportKevin_GAnswered on February 13, 2017 at 01:14 PM
I will forward this to our second level on this link: https://www.jotform.com/answers/1064876