What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Possible Upload File Size, Download Supply to my Users

    Asked by Tim  on February 14, 2017 at 07:48 AM


    i´m very interested in JotForm.


    But i have two questions:

    1. I have an Online Shop and my customers should have the option to upload files with a size up to max. 5gb per file.

    Is that possible?


    2.  After i´ve done the work for my customers, i want to send this big File back to my customer.

    Is that possible, too?


    Thanks for your answer!


    Best greets from Germany, and sorry for my bad englisch ;)



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    JotForm Support

    Answered by Chriistian on February 14, 2017 at 10:14 AM

    Unfortunately, the maximum file size in JotForm is 1GB per file. For more information about our File Upload Size limit you can check this article: Changing the File Upload Size Limit. If you want to send back the uploaded file to the user, you will need to do it manually. You can send it via email with the link where the user can download the file. 


    Do let us know if you need further assistance.