Notification emails are not being emailed to us

  • Hbrown17
    Asked on February 14, 2017 at 8:06 PM

    Hi. The notification emails are not coming through to the email we have loaded - anton@mcspecialists.co.nz It is coming to my hbspecial@yahoo.ca address, but since the 7th of February it is no longer making it to Anton's email. 

    Also, the email notifications come through as combined emails (as opposed to a new and separate email) which makes replying very complicated. Is there a way we can have each notification emailed as a separate email?

    Thanks,

    Hayden 

    Page URL: http://www.mobilecarspecialists.com/quote.html
  • Chriistian Jotform Support
    Replied on February 15, 2017 at 2:45 AM

    I checked the email (anton@mcspecialists.co.nz) and it was previously added to the bounce list.

    Notification emails are not being emailed to us Image 1 Screenshot 40

     

    To prevent email bouncing issues, please refer to this guide: How to Prevent Email Bouncing Related Issues

    Also, the email notifications come through as combined emails (as opposed to a new and separate email) which makes replying very complicated. Is there a way we can have each notification emailed as a separate email?

    I understand that you want to separate the email notifications coming to your email instead of grouped together. If so, please see the instructions below to achieve this:

    1. Add a Unique ID widget on your form.

    Notification emails are not being emailed to us Image 2 Screenshot 51

     

    2. From the email notification settings, add the unique id widget on the subject line. 

    Notification emails are not being emailed to us Image 3 Screenshot 62

     

    Let us know if you need further assistance.
    Regards

  • Hbrown17
    Replied on February 15, 2017 at 1:46 PM
    Awesome! Thanks.
    Hayden
    Hayden Brown
    Sent from Yahoo Mail on Android

    On Wed, Feb 15, 2017 at 8:45 PM, JotForm wrote: A new response has been received: Answered by Chriistian

    I checked the email (anton@mcspecialists.co.nz) and itwas previously added to the bounce list.
     
    To preventemail bouncing issues, please refer to this guide: Howto Prevent Email Bouncing Related Issues
    Also, the email notifications come through as combinedemails (as opposed to a new and separate email) which makes replying verycomplicated. Is there a way we can have each notification emailed as a separateemail?
    I understandthat you want to separate the email notifications coming to your email insteadof grouped together. If so, please see the instructions below to achievethis:
    1. Add a Unique ID widget onyour form.
     
    2. From theemail notification settings, add the unique id widget on the subjectline. 
     
    Let us know ifyou need further assistance.
    Regards
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