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    I can't remember the account or email address used to create the form

    Asked by Matt Mcclain on February 15, 2017 at 05:47 PM

    here isthe form

    I may have set up another account by accident 


    can you please correspond with me at info@mcclainagencyga.com

    and let me know how I cna figure out where ths form is linked to?

    here is the link   https://form.jotform.com/63418411249151


    Page URL:

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    JotForm Support

    Answered by Welvin on February 15, 2017 at 08:25 PM

    The email address info@mcclainagencyga.com is registered with username mclain1. The given form [63418411249151] is created in the account Mclam1 (info@mcclainagency.com).

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    Answered by Matt Mcclain on February 15, 2017 at 08:40 PM

    Thanks... i guess my problem is when i submit a test... we dont revive a notificition

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    JotForm Support

    Answered by Welvin on February 15, 2017 at 09:51 PM

    The email info@mcclainagency.com has been bounced listed. When bounced listed, you won't receive any email from us. 

    info@mcclainagency.com is IN the bounce list 

    Reason(s) : SMTP; 550 [362BE525-2226-46C9-87B8-050DC26FF441.1] Unknown

    Make sure that this email address exists. 

    Please check this guide for more details about the bounce issue: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    As for the My Forms page, please make sure to log in to your account. You are posting this thread using a guest account. I would suggest deleting your browser cookies for Jotform before logging in. 

    Let us know if you need further assistance.

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    Answered by mclain1 on February 15, 2017 at 10:04 PM
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    JotForm Support

    Answered by Welvin on February 15, 2017 at 11:22 PM

    info@mcclainagency.com is registered as the email address of the account Mclam1. If this is not the correct email, I think you have accidentally put this up as the email address of the account. 

    If you still need the form, you can clone it on your correct account.

    Form URL: http://www.jotform.us/form/63418411249151

    Clone Guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL