What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not working and forgot the password

    Asked by Triplexity  on February 16, 2017 at 07:06 AM

    Hello,

    all of a sudden my form stopped working - no messages are delivered. I tried to log into my JotForm account, but it appears that I forgot the password. Your password reminder emails are not delivered either, while messages from other sources are received instantly. Are there currently some technical difficulties with your site, or it's just me?

    Thanks,
    Serge

    Page URL:
    http://saregama-contact.blogspot.com/

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    JotForm Support

    Answered by BJoanna on February 16, 2017 at 11:11 AM

    I have checked and your account Triplexity is active and your form is working properly. 

    It seems that email address of your account was in the bounce list and because of that you did not received password reset email. Your email address is not in the bounce list anymore and recent password reset emails were sent successfully. I assume that you have removed it from the bounce list. 

    If you are still unable to login to your account, let us know. 

  • Profile Image

    Answered by Triplexity on February 16, 2017 at 11:43 AM

    Thanks for you reply!

     

    May I ask how did my email address wind up on the bounce list, and how can I prevent it from happening in the future?

  • Profile Image

    Answered by Triplexity on February 16, 2017 at 11:45 AM

    Thanks for you reply!
    May I ask how did my email address wind up on the bounce list, and how can I prevent it from happening in the future?
    Best regards,
    Serge
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 16, 2017 at 12:51 PM

    There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list.

    Inside of this guide you can find how to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    Also you can contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Hope this will help. Let us know if you need further assistance.