What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The email responders not receiving email

    Asked by christinebeirne on February 20, 2017 at 02:13 PM


    My first email responder is receiving emails from the form. However, the next one on the list is NOT receiving them - especially if it is an "unpaid" sign-up. She used to receive them with no problem.


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    JotForm Support

    Answered by BDAVID on February 20, 2017 at 03:52 PM

    Please check your spam folder, and if you find any JotForm email, mark it as NOT SPAM. I see that one of your recipients was found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It appears that your email service provider is rejecting our emails, please white-list our domain names and sending IP addresses within your email provider:


    Let us know if you need more help.