What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not forwarding to everyone

    Asked by msavicjunk on February 22, 2017 at 10:44 AM

    Hello. My form has four email contacts that are being sent the form when submitted but the only person receiving the email is the first contact listed. Can you help with why this is? Also, we had two people say they submitted a form this week that we did not receive. Is there any way of tracking why?

    Much appreciated

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    JotForm Support

    Answered by david on February 22, 2017 at 01:22 PM

    I checked our email logs for the addresses in your form and the notifications to a few of the addresses have indeed been failing.  It looks like those addresses were rejecting the emails as spam.  When enough were rejected, it resulted in ther addresses being placed on our bounce list to prevent further rejected emails.

    I removed theaddresses from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    As for the missed submissions, unfortunately, if the submissions were not forwarded, we do not have any logs of them.  If you continue to miss submissions that should have been sent, please open a new ticket and let us know which form, the details of the missed submissions and if the form is embedded to a webpage.