What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I receive the usual confirmation mail, not the one I set up?

    Asked by mcarlosn on March 03, 2017 at 03:59 AM



    I'm having the same issue, I receive the usual confirmation mail, not the one I set up...

  • Profile Image
    JotForm Support

    Answered by Charlie on March 03, 2017 at 04:07 AM

    Could you please provide us more information of your concern? What do you mean by "usual confirmation"? If you could share us the form and a sample of the error or problem, that would help us better. 

    As mentioned on the other thread, the "Test Email" button only sends the default setting to the email address set in your JotForm account. To accurately test your email alerts, you need to fill out the form and hit the submit button. To learn more about the email alert settings, please do check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings.

    We'll wait for your response.