What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment form with submission limit accepting payments when the form is opened by multiple users at the same time before it reaches its limit.

    Asked by scaehungary on March 05, 2017 at 04:11 AM

    Is there any possibility to check if submission limit reached  before the Paypal or other payment redirect?

    Eg.: if 2-3 subscriber open the form at the same time but the on is finished the payment and the limit reached the other still have chance to do the payment. Either the form accept his subscription or refuse the payment is done.

    In first case the limit is not kept. +1 submission accepted. In second case the, payment accepted but submission not proceed.

    Neither solution is good. is there any possibility to handle it well?

     

  • Profile Image
    JotForm Support

    Answered by Kiran on March 05, 2017 at 09:18 AM

    Unfortunately, the submissions are marked as complete only after completing the payment. I have not tested a payment form with submission limits. Let me run few tests on this and get back to you with my results. Also, did you try testing with any other payment gateway that allows entering credit card information on the form itself like PayPal Pro, Stripe or Authorize.net, etc? 

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on March 05, 2017 at 11:46 AM

    Thanks for being patient. I have tested a form with PayPal payments using Sandbox account on my form. I was having 5 submissions on the form and I set the limit to 6 submissions. When I tried to submit the form simultaneously on 2 windows, I was able to submit the form and make the payment since the form is opened before reaching its submission limit. When I tried to open the form again after completing the payment, it is displaying the disabled message.

    This is due to the submission limit is checked only after receiving the payment and marking the submission as complete i.e., on Thank you page.

    Is there any possibility to check if submission limit reached  before the Paypal or other payment redirect?

     

    There is also a possibility of failure of the payment which might mark the submission limit before it reaches its actual set limit. Is it okay to check the submission limit despite the payment status?

    Let us know so that we can forward it to our backend team to check if it is possible to implement this. 

    Thank you!

  • Profile Image

    Answered by scaehungary on March 09, 2017 at 10:13 AM
    Hello yes it is ok. That would be a big help.
    Kind regards,
    Gergely
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on March 09, 2017 at 11:42 AM

    Thanks for the confirmation. I'll forward the thread to our backend team to evaluate the request. I cannot promise that it can be implemented or cannot provide any ETA at the moment. However, if there is any update in this regard, you'll be posted here.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Scott on March 15, 2017 at 12:23 PM

    Hello Gergely.

    I discussed this topic with our developers. This request calls for an implementation which is not in our near future plans. I will still keep this ticket as a feature request but we cannot give you neither an ETA nor a promise regarding this feature ever will be implemented or not.

    Your best shot at this relies on the in sync payment methods. Here is the payment services we provide which are in sync:

    *Braintree *Stripe *Authorize.net *Square *PayPal Pro

    Let us know if you ever need anything else,

    Cheers.