What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions were not forwarded to Dropbox

    Asked by photonfestival on March 08, 2017 at 12:56 PM
    In addition the last two participants have not been uploaded to Dropbox yet.
  • Profile Image
    JotForm Support

    Answered by Jim_R on March 08, 2017 at 01:19 PM

    Please keep in mind that Submissions that are marked as Incomplete Payments will not be forwarded to Dropbox. If you wish to see these Submissions / Uploaded files in Dropbox, regardless if an actual payment has been received or not, you can manually complete the submission.

    I'll link the guide here again along with the screenshot on how to do so:

    Complete guide: How-to-view-incomplete-payments 

    Below is an important snippet from the guide above:

    Note: Completing a submissions will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.