Receive Forms Help

  • m1hunter
    Asked on March 10, 2017 at 6:32 PM

    When I receive forms from my home page my email program groups all of the form submissions together like all of my submissions are coming from the same person. I want every form submision from a different customer to come up as a new email. How do I set that up?

  • liyam
    Replied on March 11, 2017 at 4:06 AM

    Hello, 

    If you are using Gmail, this happens when an email has the same subject line.

    You can change this by inserting a variable from the fields on the subject line on your email alert settings which can make the subject line unique to its submission

    Receive Forms Help Image 1 Screenshot 20

    You can check this guide for more information on email alerts: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    Thanks.