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    m1hunter
    Asked on March 10, 2017 at 06:32 PM

    When I receive forms from my home page my email program groups all of the form submissions together like all of my submissions are coming from the same person. I want every form submision from a different customer to come up as a new email. How do I set that up?

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    liyam
    Answered on March 11, 2017 at 04:06 AM

    Hello, 

    If you are using Gmail, this happens when an email has the same subject line.

    You can change this by inserting a variable from the fields on the subject line on your email alert settings which can make the subject line unique to its submission

    You can check this guide for more information on email alerts: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    Thanks.