What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receive Forms Help

    Asked by m1hunter on March 10, 2017 at 06:32 PM

    When I receive forms from my home page my email program groups all of the form submissions together like all of my submissions are coming from the same person. I want every form submision from a different customer to come up as a new email. How do I set that up?

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    JotForm Support

    Answered by liyam on March 11, 2017 at 04:06 AM


    If you are using Gmail, this happens when an email has the same subject line.

    You can change this by inserting a variable from the fields on the subject line on your email alert settings which can make the subject line unique to its submission

    You can check this guide for more information on email alerts: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings