Forms no longer sending auto emails to my business and personal email accounts

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    RobCochran
    Answered on March 13, 2017 at 10:34 PM

    is this site dead?  is there no human to communicate with?

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    ashwin_d
    Answered on March 14, 2017 at 01:41 AM

    Hello RobCochran,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission email without any problem. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below:

    [2017-03-14 00:25:03] Submission #365274699961431635 Form #41796427664164 SENT to pamaagency@gmail.com from noreply@formresponse.com, via SENDMAIL 

    [2017-03-14 00:23:24] Submission #365274601961842704 Form #41387514774159 SENT to pamaagency@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-03-14 00:22:08] Submission #365274524961990642 Form #41365162009145 SENT to pamaagency@gmail.com from noreply@formresponse.com, via SENDMAIL 

    [2017-03-14 00:20:49] Submission #365274440961191384 Form #41365020034136 SENT to pamaagency@gmail.com from noreply@formresponse.com, via SENDMAIL 

    [2017-03-14 00:16:47] Submission #365274202961314967 Form #42797029411154 SENT to pamaagency@gmail.com from noreply@formresponse.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your email SPAM folder and see if the emails ended up there.  I would also suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!