What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Answered by RobCochran on March 13, 2017 at 10:34 PM

    is this site dead?  is there no human to communicate with?

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    JotForm Support

    Answered by ashwin_d on March 14, 2017 at 01:41 AM

    Hello RobCochran,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission email without any problem. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below:

    [2017-03-14 00:25:03] Submission #365274699961431635 Form #41796427664164 SENT to pamaagency@gmail.com from noreply@formresponse.com, via SENDMAIL 

    [2017-03-14 00:23:24] Submission #365274601961842704 Form #41387514774159 SENT to pamaagency@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-03-14 00:22:08] Submission #365274524961990642 Form #41365162009145 SENT to pamaagency@gmail.com from noreply@formresponse.com, via SENDMAIL 

    [2017-03-14 00:20:49] Submission #365274440961191384 Form #41365020034136 SENT to pamaagency@gmail.com from noreply@formresponse.com, via SENDMAIL 

    [2017-03-14 00:16:47] Submission #365274202961314967 Form #42797029411154 SENT to pamaagency@gmail.com from noreply@formresponse.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your email SPAM folder and see if the emails ended up there.  I would also suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!