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    Receiving payments through PayPal but submissions are not showing in JotForm

    Asked by sparklepropertyservices on March 14, 2017 at 09:49 AM

    Hello I created a form with a PayPal payment option but when the client is submitting it is only completing the payment not send us the form they have filled in can you please help

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    Answered by Boris on March 14, 2017 at 11:09 AM

    If I understood you correctly, you are describing that you are receiving payments through PayPal, but the submissions are not showing on your submissions page. These submissions are most likely in your Incomplete Payments:


    If that is the case, it sounds like the IPN settings may not be set correctly within your PayPal account. When our form redirects your customer to PayPal, the only way for us to know that the customer completed their payment is if your IPN setting is correctly enabled within your PayPal account:


    You can also read more about incomplete payments and how to complete them in the following guide:


    Please let us know how it goes. Thank you.