What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Receiving payments through PayPal but submissions are not showing in JotForm

    Asked by sparklepropertyservices on March 14, 2017 at 09:49 AM

    Hello I created a form with a PayPal payment option but when the client is submitting it is only completing the payment not send us the form they have filled in can you please help

    Page URL:
    www.sparklepropertyservices.com

  • Profile Image

    Answered by Boris on March 14, 2017 at 11:09 AM

    If I understood you correctly, you are describing that you are receiving payments through PayPal, but the submissions are not showing on your submissions page. These submissions are most likely in your Incomplete Payments:

    https://www.jotform.com/help/135-How-to-view-incomplete-payments

    If that is the case, it sounds like the IPN settings may not be set correctly within your PayPal account. When our form redirects your customer to PayPal, the only way for us to know that the customer completed their payment is if your IPN setting is correctly enabled within your PayPal account:

    https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    You can also read more about incomplete payments and how to complete them in the following guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Please let us know how it goes. Thank you.