Jotform fields not working in Firefox

  • kar0898
    Asked on March 15, 2017 at 10:12 AM

    I have a bunch of websites that I've noticed the Jotforms work all browsers except Firefox. The forms show up in Firefox, but when a user tries to type in information, nothing appears. Here is an example page, https://krintzlawncare.com/contact/ . I usually add forms by using the embed code (that's how I've added it to this page), but I've also tried it with the source code and neither work. Any suggestions?

    Page URL: https://krintzlawncare.com/contact/
  • BJoanna
    Replied on March 15, 2017 at 12:56 PM

    I was able to replicate mentioned issue on your embedded form and on your standalone form. Text is actually there but it is not visible because of the field padding.

    You can resolve this issue on Advance designer page by setting Vertical padding to 3px. In Advance designer clink on any text box field and than change Vertical padding from 23 to 3.

    Jotform fields not working in Firefox Image 1 Screenshot 20

    Other way to resolve this issue is to add this CSS code to your form:

    .form-textbox, .form-textarea {

        padding: 3px!important;

    }

    How to Inject Custom CSS Codes

    Here is my form: https://form.jotformpro.com/70735008408958 

    Feel free to test it and clone it.

    Hope this will help. Let us know if you need further assistance.