What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a limit on how many users can access the form at one time?

    Asked by AZDBAdesze on March 16, 2017 at 01:51 AM

    Hello there 

    Is there a limit on how many users can access the form at one time? 

    Is there a limit on how many emails can be sent out at one time once a user completes the form? 

    Is there ever a bottle-neck where if to much traffic or volume that will cause the email notification to fail other then a user putting in an incorrect email address or the format is not correct? 

     

  • Profile Image
    JotForm Support

    Answered by Jim_R on March 16, 2017 at 04:06 AM

    Is there a limit on how many users can access the form at one time? 

    No there's none. You won't need to worry about bandwidth, you should however be mindful of your Form Views limit. For the Free plan, it's 1000 Form Views per month. Once you hit that limit, your form will be over quota and will be disabled.

    All monthly limits are replenished on the 1st day of each month. For more info, refer to the article I'm linking below.

    Complete guide: Form-View-Limits-What-is-it-all-about 

    Is there a limit on how many emails can be sent out at one time once a user completes the form? 

    This question has been moved to a separate thread https://www.jotform.com/answers/1093130

    Is there ever a bottle-neck where if to much traffic or volume that will cause the email notification to fail other then a user putting in an incorrect email address or the format is not correct?

    This one was moved as well https://www.jotform.com/answers/1093132

    We'll have both of them addressed shortly.