What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am still having problems with people not being able to save their wor

    Asked by BCfoundation on March 16, 2017 at 07:26 PM

    I am still having problems with people not being able to save their work and continue later. When they use the link to go back to their application, nothing is saved. Am I doing it wrong? Help please!



    This is a re-post of a comment on How to Save Forms and Continue Later

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    Answered by Ian on March 16, 2017 at 10:53 PM

    Please follow the guide provided at https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later to implement the amazing feature that saves the forms for each unique user and for each page the form is filled. That way your users will be able to continue to fill out your forms whenever they are available. But, the tricky part is you have to keep a Session ID.

    Note: This method requires two forms and a Page Break in order for it to work, and as a matter of fact our session system will not be able to handle a large amount of records in drop down menus. So please be aware of it, before to implement this method.

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    Answered by BCfoundation on March 17, 2017 at 01:17 PM

    I already did this, but people are still having issues. 

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    JotForm Support

    Answered by david on March 17, 2017 at 03:53 PM

    If that method is not working, there is an easier more consistent method of allowing users to save and continue later.  It does require allowing for partial submissions and for allowing users to update their submission data.  Here is how to do so:

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date