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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is autosuspended

    Asked by icpaentry on March 20, 2017 at 05:08 PM

    The same has happened to me and my forms will not load from a website I have.. all forms say disabled.

     

    Wayne

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    JotForm Support

    Answered by AIDAN on March 20, 2017 at 05:19 PM

    Hi again Wayne,

    I have re-activated your account, and your forms should be working properly now.

    Please note that your forms are using words that will most likely get you autosuspended again by our automatic form review systems. Our terms of use prohibit the collection of usernames and passwords, and your forms are containing keywords like host, login, entry word.. and so on, which results in the suspicion of violation, and leads to the autosuspension.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    JotForm Support

    Answered by AIDAN on March 20, 2017 at 06:42 PM

    Hi again,

    You seem to have sent a reply but unfortunately it did not reach us. Could you please open the thread and post your reply there instead?

    Here is the link to the thread again: https://www.jotform.com/answers/1096863

    Thank you in advance. We are awaiting your reply.

  • Profile Image

    Answered by icpaentry on March 21, 2017 at 02:22 AM

    Thank you for your answer,

    The website I use does not have a free facility to enable login to certain pages. This is why I have created a way to do this via jotform, are there any words I can use? Or should I delete the offending form?

    Your help is appreciated

     

    Wayne

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    JotForm Support

    Answered by AIDAN on March 21, 2017 at 08:03 AM

    Hi Wayne,

    I have examined your form "ICPA organising club" again and noticed that you altered the wording, and the result is definitely better.

    The only thing remaining that I would recommend, is deleting the "ICPA Host club login" form if you don't need it, or altering its wording because that one could very well trigger an autosuspension.

    With that said, please don't worry if the autosuspension happens, just reply to this thread accordingly and I will assist you with it.

    Thank you for using our service.