What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Picture too large to submit?

    Asked by Nick   on March 22, 2017 at 04:35 PM

    Hello, I am creating a pricing survey for some sales reps.. I would like them to include a picture of a price tag in their accounts.. When they take the picture from their ipad and submit.. It says the picture is too large to submit.. I google'd this and couldn't find anything online!

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    JotForm Support

    Answered by jonathan on March 22, 2017 at 08:49 PM

    Thank you for contacting us. I also recommend creating an account if haven't yet.

    You can use this link https://www.jotform.com/signup to signup using your email account.

    As to your current inquiry, it could be that the picture being uploaded was greater than the Upload field max allowed upload file size limit.

    User guide: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    Let us know if you need further assistance.