Why can't people pay the application fee on my form?

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    msheary
    Asked on March 23, 2017 at 12:18 PM

    My nonprofit organization just started using jot form for summer camp registration. The site works very well, however people are calling our office and informing us that when prompted to pay the fee with our square widget that they cannot access the field required for the CVV. How can I resolve this?

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    david
    Answered on March 23, 2017 at 02:49 PM

    I checked your form and the form itself allow for input without issue.  However, when I checked your embedded form, I was unable to enter text into a few of the Square fields.

    Try replacing your current embedded form with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    That should resolve the issue.