What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't people pay the application fee on my form?

    Asked by msheary on March 23, 2017 at 12:18 PM

    My nonprofit organization just started using jot form for summer camp registration. The site works very well, however people are calling our office and informing us that when prompted to pay the fee with our square widget that they cannot access the field required for the CVV. How can I resolve this?

    Page URL:
    https://gmys.org/programs-ensembles/summer-camp/

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    JotForm Support

    Answered by david on March 23, 2017 at 02:49 PM

    I checked your form and the form itself allow for input without issue.  However, when I checked your embedded form, I was unable to enter text into a few of the Square fields.

    Try replacing your current embedded form with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    That should resolve the issue.