What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to upgrade my plan

    Asked by smarois on March 27, 2017 at 12:45 PM

    I received am email saying we needed to upgrade.  I tried to upgrade tot he silver package but it is not going through.  Please advise

     

    Thank you Deanna Otero

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    JotForm Support

    Answered by david on March 27, 2017 at 02:45 PM

    Try switching subscriptions from your account billing page:

    https://www.jotform.com/myaccount/billing

    If that does not work, we may need to cancel/refund your current storage subscription before our system will allow you to create the new Silver subscription.  Let us know if that is the case and we will take care of it as soon as possible.