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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not responding

    Asked by Daniellungu14 on March 27, 2017 at 06:11 PM

    To whom it my concern,

     

    I am not sure why but one of my forms is not responsding and keeps saying that it is processing.

    Payment via paypal are also not going through.

    Can you check into this ASAP.

     

    Thank you

     

     

    Page URL:
    https://www.jotform.com/Daniellungu14/---------

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 27, 2017 at 10:01 PM

    I checked your form (https://www.jotform.com/Daniellungu14/--------- ) and I noticed that there were some incomplete payments on that form. That's a reason why you are not receiving payments. You can view the Incomplete Payments from your Submission Page. You can read more about Paypal Incomplete Payments in this link: Paypal Incomplete Payments FAQ.

     

    I am not sure why but one of my forms is not responsding and keeps saying that it is processing.

    Is your form embedded on a website? If so, can you please provide us the site's link so that we can further check?

    If the issue still persist, please try other browser and see if this helps.

    Regards.