What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I keep getting "autosuspended"

    Asked by Daniel Wakam  on March 27, 2017 at 06:30 PM

    I just created an account within the last hour and I've already been "autosuspended" twice. Not sure why that keeps happening. I reset my password but then I got autosuspended for a second time.

    Also, when I was in my account it was not letting me preview the forms I was creating. It would just take me to a new screen that said "link cannot be found"

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    JotForm Support

    Answered by Welvin on March 27, 2017 at 10:15 PM

    The form is created with a password field. Please note that we prohibit such forms. We consider it as phishing which is against our terms of use (http://www.jotform.com/terms/). We understand the use of the form, which is solely for the services that your offer.

    Now, instead of the password field, I would suggest asking your clients to just save the details in a text file, send it to you through a file upload field.

    https://www.jotform.com/help/332-How-to-create-upload-forms

    I have reactivated your account, but I have deleted the password field. 

    Thank you for your kind understanding on this matter.