I keep getting "autosuspended"

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    Daniel Wakam 
    Asked on March 27, 2017 at 06:30 PM

    I just created an account within the last hour and I've already been "autosuspended" twice. Not sure why that keeps happening. I reset my password but then I got autosuspended for a second time.

    Also, when I was in my account it was not letting me preview the forms I was creating. It would just take me to a new screen that said "link cannot be found"

  • Profile Image
    Welvin
    Answered on March 27, 2017 at 10:15 PM

    The form is created with a password field. Please note that we prohibit such forms. We consider it as phishing which is against our terms of use (http://www.jotform.com/terms/). We understand the use of the form, which is solely for the services that your offer.

    Now, instead of the password field, I would suggest asking your clients to just save the details in a text file, send it to you through a file upload field.

    https://www.jotform.com/help/332-How-to-create-upload-forms

    I have reactivated your account, but I have deleted the password field. 

    Thank you for your kind understanding on this matter.