What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem Submitting Form

    Asked by Daniellungu14 on March 29, 2017 at 03:52 AM

    To whom it may concern,


    I have an emergency with my form.

    I have clients trying to submit my form online via my website, that I have embedded my form to and at times, the forms is not being submitted. It keeps telling people after submission please wait... and this process is not ending.

    Can you please take care of this asap!!!!!

    Page URL:

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    JotForm Support

    Answered by John_Benson on March 29, 2017 at 05:03 AM

    I did a test submission to your direct form link and I was not able to replicate the issue.

    Please try this, re-embed your form but using the iFrame Method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. This should fixed the issue with script conflicts that prevent users submitting the form and getting stuck in the "Please wait.." button.

    Hope that helps. If the issue persists, please contact us again so we can investigate it further.
    Thank you.

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    Answered by Daniellungu14 on March 29, 2017 at 05:45 AM
    Since the site is on wordpress, is it easier to use the 3rd party
    2017-03-29 2:03 GMT-07:00 JotForm :
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    JotForm Support

    Answered by Kiran on March 29, 2017 at 09:19 AM

    I have checked your JotForm and see that the form is embedded using iframe method now. I have also tried submitting your JotForm and the Thank you message is displayed normally.

    If you are referring to the integrations on the form, it shouldn't be an issue to use them on the form since it is embedded using iframe method to avoid any conflicts.

    Let us know if you need any further assistance. We will be happy to assist.