What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way I we can monitor replies to enquiries through jotform?

    Asked by handembroidery on March 29, 2017 at 10:14 AM

    When we recieve enquiries internally via jotform I need to see that the intenral staff are replying and resolving them. I wondered if there was any widget, plugin or suggestion you might have how?

    Thank you

    Page URL:
    http://handembroidery.com/contact/

  • Profile Image
    JotForm Support

    Answered by david on March 29, 2017 at 12:30 PM

    The best way I can think of do monitor follow ups would be to include additional form fields related to the follow up.  They could edit the submission directly from the submission panel or you could forward an edit link in the initial email notification:

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Since notification emails trigger when edits are made, you will be notified each time someone updates a submission as long as the appropriate notification emails are set up.