Me han mandado un mail confirmando el descuento por entidad sin animo de lucro.Voy a contratar el Bronce, pero no me deja efectuar el pago

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    Asked on March 30, 2017 at 05:22 AM

    No me permite pagar ni con tarjeta de credito (he probado dos) ni con paypal, porque me dice que no tengo fondos y si tengo. 

    ¿Por favor pueden solucionarlo? Me gustaría contratar hoy vuestros servicios

    Un saludo

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    Answered on March 30, 2017 at 07:33 AM

    We would like to apologize for any troubles this is causing you. I have checked your account and I can verify that you are already eligible to have any of our subscription plans at the non-profit discount rate.

    I understand that, even so, you are having issues subscribing due to the warning message you described. I also agree that if your cards or PayPal account have the sufficient funds for the payment, you should not get such message.

    May I suggest you try to log out from your account and clear your browser's cache/data before you log in again then subscribe to your desired plan after?

    You may try to subscribe via our pricing page and or the billing/upgrade section of your accounts page (

    If, in any case, you still encounter issues, please feel free to let us know.

    Thank you