What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Me han mandado un mail confirmando el descuento por entidad sin animo de lucro.Voy a contratar el Bronce, pero no me deja efectuar el pago

    Asked by Miriamrelatoras on March 30, 2017 at 05:22 AM

    No me permite pagar ni con tarjeta de credito (he probado dos) ni con paypal, porque me dice que no tengo fondos y si tengo. 

    ¿Por favor pueden solucionarlo? Me gustaría contratar hoy vuestros servicios

    Un saludo

    Page URL:
    https://eu.jotform.com/myforms

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    JotForm Support

    Answered by Mike_G on March 30, 2017 at 07:33 AM

    We would like to apologize for any troubles this is causing you. I have checked your account and I can verify that you are already eligible to have any of our subscription plans at the non-profit discount rate.

    I understand that, even so, you are having issues subscribing due to the warning message you described. I also agree that if your cards or PayPal account have the sufficient funds for the payment, you should not get such message.

    May I suggest you try to log out from your account and clear your browser's cache/data before you log in again then subscribe to your desired plan after?

    You may try to subscribe via our pricing page and or the billing/upgrade section of your accounts page (https://www.jotform.com/myaccount/billing).

    If, in any case, you still encounter issues, please feel free to let us know.

    Thank you