Why I'm not able to upgrade my plan?

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    ydelsol
    Asked on April 03, 2017 at 11:16 AM
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    Nik_C
    Answered on April 03, 2017 at 01:14 PM

    Could you please let us know what is the error you see or why exactly you can not upgrade so we can assist you?

    We'll wait for your response.

    Thank you!

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    ydelsol
    Answered on April 03, 2017 at 01:45 PM
    New response receivednable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.
    Retry
    ...
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    ydelsol
    Answered on April 03, 2017 at 02:19 PM

    I don't see a button below.

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    david
    Answered on April 03, 2017 at 03:41 PM

    Try directly from the account billing page:

    https://www.jotform.com/myaccount/billing

    If that does not work, let us know if there are any errors when you try to upgrade.  If there are, let us know what the error is and we will see what we can do.

     

  • Profile Image
    ydelsol
    Answered on April 04, 2017 at 01:07 PM

    Unable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.


    Retry

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    david
    Answered on April 04, 2017 at 02:14 PM

    It seems you have two threads going for the same issue, we will follow up in your other thread shortly:

    https://www.jotform.com/answers/1109857-I-am-trying-to-upgrade-but-it-won-t-accept-it-#6