What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not able to upgrade my plan?

    Asked by ydelsol on April 03, 2017 at 11:16 AM
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    JotForm Support

    Answered by Nik_C on April 03, 2017 at 01:14 PM

    Could you please let us know what is the error you see or why exactly you can not upgrade so we can assist you?

    We'll wait for your response.

    Thank you!

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    Answered by ydelsol on April 03, 2017 at 01:45 PM
    New response receivednable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.
    Retry
    ...
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    Answered by ydelsol on April 03, 2017 at 02:19 PM

    I don't see a button below.

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    JotForm Support

    Answered by david on April 03, 2017 at 03:41 PM

    Try directly from the account billing page:

    https://www.jotform.com/myaccount/billing

    If that does not work, let us know if there are any errors when you try to upgrade.  If there are, let us know what the error is and we will see what we can do.

     

  • Profile Image

    Answered by ydelsol on April 04, 2017 at 01:07 PM

    Unable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.


    Retry

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    JotForm Support

    Answered by david on April 04, 2017 at 02:14 PM

    It seems you have two threads going for the same issue, we will follow up in your other thread shortly:

    https://www.jotform.com/answers/1109857-I-am-trying-to-upgrade-but-it-won-t-accept-it-#6