What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by jwperry on April 09, 2017 at 10:00 PM

    I had someone submit a form but it didn't go thru so I deleted it because the paypal payment failed.  Now this person cannot submit a new form with payment because it is telling them that their is already an entry with that email.  What can I do?  We tried changing name of individual on form, but since email is tied to their paypal account for payment does this matter.  Just trying to figure out what to do.

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    JotForm Support

    Answered by Chriistian on April 09, 2017 at 10:51 PM

    I cloned your form (http://www.jotform.us/form/70474017594156) and I noticed that you have set up a Unique Submission (Check cookies only) on your form. Check cookies only or Loose Check strict a submission from the same browser.  If the user uses the same browser, this will prevent him/her from submitting your form. You can read more info here: How to Set Unique Submissions on a Form

    Loose Check - Checks whether the submission came from the same browser. It uses cookies stored in the browser's storage to verify duplicate submissions.

    So to prevent this, please choose "No Check" instead.

    Do let us know if you need further assistance.