- jwperryAsked on April 09, 2017 at 10:00 PM
I had someone submit a form but it didn't go thru so I deleted it because the paypal payment failed. Now this person cannot submit a new form with payment because it is telling them that their is already an entry with that email. What can I do? We tried changing name of individual on form, but since email is tied to their paypal account for payment does this matter. Just trying to figure out what to do.
- JotForm SupportChriistianAnswered on April 09, 2017 at 10:51 PM
I cloned your form (http://www.jotform.us/form/70474017594156) and I noticed that you have set up a Unique Submission (Check cookies only) on your form. Check cookies only or Loose Check strict a submission from the same browser. If the user uses the same browser, this will prevent him/her from submitting your form. You can read more info here: How to Set Unique Submissions on a Form
So to prevent this, please choose "No Check" instead.
Do let us know if you need further assistance.