What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving Responses

    Asked by ksathompson on April 10, 2017 at 09:46 PM

    Once I have someone fill out my form online, I am not receiving a response email. What could be causing this?

    Page URL:

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    JotForm Support

    Answered by Chriistian on April 10, 2017 at 11:02 PM

    I checked your form (http://www.jotform.us/form/52915976212157) and I noticed that you have setup the email notification correctly.

    Moreover, I did a test on your form to submit it (please ignore my submission). Can you please check if you have received an email notification of my submission?

    Related Guide: Setting Up Email Notifications

    Do let us know if you need further assistance.

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    Answered by ksathompson on April 10, 2017 at 11:44 PM
    Received, thank you!