What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple selection widget not showing option list

    Asked by Varun1103 on April 11, 2017 at 05:19 AM

    I am unable to see and select options from the dropdown list using the Multiple Selection Widget. This problem didn't exist a couple of days back. 

    This is how the widget behaves on my form now:

    I am unable to see the list of options appearing below.

    Please help me sort out this issue as soon as possible.

     

    Thank you,

    Varun

  • Profile Image

    Answered by Sven on April 11, 2017 at 06:30 AM

    Can you please provide the form name or URL? i have just checked your 21Dojo Assessment form, and I was not able to replicate the show. I could view the options and select without issues. Please see below:

     

    It could be a browser issue, you can try clearing JotForm cache and cookies on your browser. If you're hosting the form on your own website, I recommend using the iFrame embed method, to prevent any conflict with your page, which might be causing this issue. 

    Please refer to this link:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

     

    Thank you.

  • Profile Image

    Answered by Varun1103 on April 11, 2017 at 07:31 AM

    Hi Sven,

    It was actually a problem to do with the height of the widget. The default height provided for this widget's properties was too low. I increased it and now it seems to be working.

    Thanks!