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Varun1103Asked on April 11, 2017 at 5:19 AM
I am unable to see and select options from the dropdown list using the Multiple Selection Widget. This problem didn't exist a couple of days back.
This is how the widget behaves on my form now:
I am unable to see the list of options appearing below.
Please help me sort out this issue as soon as possible.
Thank you,
Varun
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SvenReplied on April 11, 2017 at 6:30 AM
Can you please provide the form name or URL? i have just checked your 21Dojo Assessment form, and I was not able to replicate the show. I could view the options and select without issues. Please see below:
It could be a browser issue, you can try clearing JotForm cache and cookies on your browser. If you're hosting the form on your own website, I recommend using the iFrame embed method, to prevent any conflict with your page, which might be causing this issue.
Please refer to this link:
https://www.jotform.com/help/148-Getting-the-form-iFrame-code
https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page
Thank you.
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Varun1103Replied on April 11, 2017 at 7:31 AM
Hi Sven,
It was actually a problem to do with the height of the widget. The default height provided for this widget's properties was too low. I increased it and now it seems to be working.
Thanks!