Multiple selection widget not showing option list

  • Profile Image
    Varun1103
    Asked on April 11, 2017 at 05:19 AM

    I am unable to see and select options from the dropdown list using the Multiple Selection Widget. This problem didn't exist a couple of days back. 

    This is how the widget behaves on my form now:

    I am unable to see the list of options appearing below.

    Please help me sort out this issue as soon as possible.

     

    Thank you,

    Varun

  • Profile Image
    Sven
    Answered on April 11, 2017 at 06:30 AM

    Can you please provide the form name or URL? i have just checked your 21Dojo Assessment form, and I was not able to replicate the show. I could view the options and select without issues. Please see below:

     

    It could be a browser issue, you can try clearing JotForm cache and cookies on your browser. If you're hosting the form on your own website, I recommend using the iFrame embed method, to prevent any conflict with your page, which might be causing this issue. 

    Please refer to this link:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

     

    Thank you.

  • Profile Image
    Varun1103
    Answered on April 11, 2017 at 07:31 AM

    Hi Sven,

    It was actually a problem to do with the height of the widget. The default height provided for this widget's properties was too low. I increased it and now it seems to be working.

    Thanks!