What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form calculation is incorrect

    Asked by smarois on April 11, 2017 at 03:49 PM

    I am still having the same issues on the form where it is over charging people and not calculating it correctly.  I have followed all info sent to me and we are still having issues.  Is there any technical support that can correct the issue or can someone call me and walk through it because I have tried several times and it does not still seem to be working correctly.  We have people signing up for camp now and are being overcharged.


    Thank you 

    Deanna Otero


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    JotForm Support

    Answered by jonathan on April 11, 2017 at 06:26 PM

    I assume this was the form https://www.jotform.us/form/50135412172139 you were having the incorrect calculation issue.

    Can you provide us with an existing submission data from the form wherein the calculation total charge was incorrect?

    Provide details on how the Total was calculated (i.e. the formula for calculation)

    We will look into it further once we got a better understanding of the problem and identified the wrong calculation.

    we will wait for your response.