What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When do my monthly submissions reset?

    Asked by mwhitcomb on April 12, 2017 at 01:13 PM

    I'm only allowed 100 submissions a month with the basic package. How can I know when my "month" resets and I have another 100 submissions available? Or is that not how it works?

     

    Thanks,

    Mark

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    JotForm Support

    Answered by John_Benson on April 12, 2017 at 03:03 PM

    Hello Mark,

    The monthly reset happens every first day of the month. The next reset will be on May 01, 2017. For free user, your limit is 100 normal submissions and 10 payment submissions. 

    Related guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    If you have questions, please contact us again. 

     

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    Answered by starboardpress on May 01, 2017 at 07:13 AM

    We received an email that we'd hit the monthly limit of submissions today, May 1, at 12:55:43 AM. However, shouldn't they have reset today per the message you wrote above? Was this a time zone error?

    The email said submissions would be disabled at 12 PM today, but again it's May 1.

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    Answered by Ian on May 01, 2017 at 07:48 AM

    @starboardpress : I had moved your concern to a separate thread at https://www.jotform.com/answers/1132730

    Please follow the same thread for further discussion