When do my monthly submissions reset?

  • Profile Image
    mwhitcomb
    Asked on April 12, 2017 at 01:13 PM

    I'm only allowed 100 submissions a month with the basic package. How can I know when my "month" resets and I have another 100 submissions available? Or is that not how it works?

     

    Thanks,

    Mark

  • Profile Image
    John_Benson
    Answered on April 12, 2017 at 03:03 PM

    Hello Mark,

    The monthly reset happens every first day of the month. The next reset will be on May 01, 2017. For free user, your limit is 100 normal submissions and 10 payment submissions. 

    Related guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    If you have questions, please contact us again. 

     

  • Profile Image
    starboardpress
    Answered on May 01, 2017 at 07:13 AM

    We received an email that we'd hit the monthly limit of submissions today, May 1, at 12:55:43 AM. However, shouldn't they have reset today per the message you wrote above? Was this a time zone error?

    The email said submissions would be disabled at 12 PM today, but again it's May 1.

  • Profile Image
    Ian
    Answered on May 01, 2017 at 07:48 AM

    @starboardpress : I had moved your concern to a separate thread at https://www.jotform.com/answers/1132730

    Please follow the same thread for further discussion