- jvamaraAsked on April 12, 2017 at 07:35 PMGood evening,
I requested the cancellation of my signature and
i was informed that it would occur only on the 18th of that month.
Why only day 18? I will not be charged any more, correct?
João Vítor Amaral
- JotForm SupportChriistianAnswered on April 13, 2017 at 12:39 AM
I checked your account (jvamara) and it is indeed scheduled to downgrade on April 18th, 2017 because you have canceled your Bronze Plan.
To make sure that you will not be charged again for the next billing date which is April 17th, 2017, please cancel your subscription in PayPal. Here's a guide on How Can I Cancel My PayPal Subscription?
Do let us know if you need further assistance.