What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription cancellation

    Asked by jvamara on April 12, 2017 at 07:35 PM
    Good evening,
    I requested the cancellation of my signature and
    i was informed that it would occur only on the 18th of that month.
    Why only day 18? I will not be charged any more, correct?

    João Vítor Amaral
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    JotForm Support

    Answered by Chriistian on April 13, 2017 at 12:39 AM

    I checked your account (jvamara) and it is indeed scheduled to downgrade on April 18th, 2017 because you have canceled your Bronze Plan.

    To make sure that you will not be charged again for the next billing date which is April 17th, 2017, please cancel your subscription in PayPal. Here's a guide on How Can I Cancel My PayPal Subscription?

    Do let us know if you need further assistance.