What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Require Shipping IF another box is not checked

    Asked by calebtaulbee on April 13, 2017 at 10:35 AM

    In our form we want to require Shipping & Handling fees, but only IF they do not check the "Pick Up" option.  When trying to place conditions on the form, the drop down options do not let me see the "Will Pick Up at ACCO Office" field.  

    Can you help?

    Page URL:
    https://form.jotform.com/70717115135146

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    JotForm Support

    Answered by BJoanna on April 13, 2017 at 12:50 PM

    Unfortunately it is not possible to use conditional logic for product options inside of payment field. You can only use conditional logic for entire payment field. 

    Possible workaround is to create your products outside of payment field using Basic fields.

    Then you will be able to set conditions for each of your fields. You will also have to assign calculation values to your fields and to perform calculation.

    How to Assign Calculation Value

    How to Perform Form Calculation Using a Widget

    Finally you will have to pass calculation to your payment field. 

    How to Pass a Calculation to a Payment Field

    Hope this will help. Let us know if you need further assistance.