Submissions not being forwarded to my email

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    Asked on April 18, 2017 at 11:20 AM

    I just created an account and have tested the submission form and for some reason it is not being forwarded into my email that's associated with my account ( or It's collecting in the "My Forms" page, but not being forwarded to my email. I'm not receiving notifications of new submissions. However, when I test the form, I receive the test email. 

    Please advise on how I can have the submissions be sent to my email. 

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    Answered on April 18, 2017 at 12:49 PM

    I have checked the email address related to your form and I can see it is not in our bounce list; however, after checking the email history I can see there are some blocked/bounced emails which means the address was in our bounce list and it was already removed. 

    I would suggest you to check this guide in order to prevent bouncing issues: 

    You could also check your spam or junk folders, may be that emails ended up there, if you find them in one of these folders, please  remove them to avoid future emails to skip the inbox folder too. 

    If you keep getting issues with emails, please try whitelisting our IP addresses, that will help you to avoid your mail server to block emails due to security filters.


    Also, do note that using the test button in the email wizard will send the email to the address set up in your account, sending a real submission will help you to know if emails are working or not. 

    Hope this helps.