- Demco_productsAsked on April 18, 2017 at 01:43 PM
Our RV Team isn't receiving the customer feedback form from our Jotform account. They use this FREQUENTLY so it is imperative we get it fixed ASAP. I tried removing and re-adding all of the email addresses to the "RV" Group on Friday, and it's still not working (doing that previously on a similar issue did the trick.) Please help! Thanks- Samantha Haupert
- JotForm SupportBJoannaAnswered on April 18, 2017 at 03:27 PM
I have inspected your form and RV PEOPLE email Notification is conditional. I have checked your condition and I noticed that you are separating email addresses with a semicolon and a space. Email addresses should be separated with a comma and a space. Also you have 14 email addresses set as recipients of your email Notification and a limit is 10 email addresses per Notification. I would suggest you to split recipient email addresses in two conditions.
I have also checked and one of the email addresses is in the bounce list.
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 554 5.1.0 Sender denied
I have removed that email address from the bounce list.
Hope this will help. Let us know if you need further assistance.