My submit button is not working

  • jotformjaimie
    Asked on April 20, 2017 at 10:58 PM

    Please help me on my  mini session form.  The submit button is no longer submitting entries, and I've done nothing to it when it was working.

     

    http://onceuponadreamparty.zenfolio.com/minisessioncontract

    Page URL: http://onceuponadreamparty.zenfolio.com/minisessioncontract
  • Charlie
    Replied on April 21, 2017 at 3:49 AM

    Hi,

    I see that the form is embedded on your website using the default script code, it is possible that there's a script conflict happening that prevents the form to proceed. Could you please try re-embedding the form using the iFrame embed code instead? Here's how you can get the iframe embed code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. 

    Let us know if that works. 

  • jotformjaimie
    Replied on April 24, 2017 at 2:43 AM
    Hello,
    I have tried to embed it as an iframe, a pop up, a regular embed code, a source code, everything. When I get it to actually show up on the screen the correct size, I fill it out and the submit buttons
    never work. I have done this a million times, and am losing clients because I can't get them signed up...I have never had any problems with this until now. Can you please help? I even tried to change
    the submit buttons and that still didn't work. Please help.
    *************************
    ...
  • Ashwin JotForm Support
    Replied on April 24, 2017 at 3:04 AM

    Hello jotformjaimie,

    I'm sorry for the trouble caused to you. 

    I did check your webpage where you have embedded your form and found that you have used your form's full source code to embed your form. I was able to submit you form successfully but it show "Incomplete values" error message.

    I would also suggest you to please grab your form's iFrame embed code and use it to embed your form in your webpage. Here is your form's iFrame embed code:

     <iframe id="JotFormIFrame-71130747684156" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71130747684156" frameborder="0" style="width:100%; height:5677px; border:none;" scrolling="no"> </iframe>
     
    <script type="text/javascript"> var ifr = document.getElementById("JotFormIFrame-71130747684156"); if(window.location.href && window.location.href.indexOf("?") > -1) { var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } window.handleIFrameMessage = function(e) { var args = e.data.split(":"); if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[2]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } </script>
     
    Do get back to us once you embed your form with iFrame embed code and we will test this issue you are having.
    Thank you!