What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my e-mails not being sent

    Asked by patriotsforpets on May 01, 2017 at 01:43 PM

    I have had numerous people complain that we haven't gotten their application.  When I come to the site it says my e-mail address is on the bounce list - how can that be - for four years we have been getting e-mails at the same address.  Please fix this problem.

     

    patriotsforpets@yahoo.com is the correct e-mail address.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 01, 2017 at 02:17 PM

    I have checked your email address  and it is no longer in our bounce list; however, based on the email history it seems there were some blocked/bounced messages. 

    Do note  that an email address is added to our bounce list due to several reasons, the destination mail server info may have been unavailable at the moment the email was sent, there was some missing information in the email headers and was blocked due to security filters. 

    I would suggest you to take a look on this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    Hope this helps.