What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my form disabled?

    Asked by KarisWTM on May 05, 2017 at 12:00 PM

    On the form creator my form says "Enabled," but on my website when I click the link to the form I get a message "Form not Found" "This form is disabled." Sometimes the form link works fine, and others I get that message.

  • Profile Image
    JotForm Support

    Answered by Aury on May 05, 2017 at 12:56 PM


    account is suspended due that your form "Leaf Peep M.O.W Order Form" you are requesting credit card information in plain text fields, as shown below:

    Please be aware that this is illegal because it's considered a phishing activity, which violates our Terms of Use, the only services allowed to collect  such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations
    Dwolla integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.
    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    I have removed the guilty fields on the form and reactivate your account.
    Please refrain from this to prevent a further potencial suspension of your account.

    Best Regards.