Why is my form disabled?

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    KarisWTM
    Asked on May 05, 2017 at 12:00 PM

    On the form creator my form says "Enabled," but on my website when I click the link to the form I get a message "Form not Found" "This form is disabled." Sometimes the form link works fine, and others I get that message.

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    Aury
    Answered on May 05, 2017 at 12:56 PM

    Hello,

    account is suspended due that your form "Leaf Peep M.O.W Order Form" you are requesting credit card information in plain text fields, as shown below:

    Please be aware that this is illegal because it's considered a phishing activity, which violates our Terms of Use, the only services allowed to collect  such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations
    Dwolla integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.
    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    I have removed the guilty fields on the form and reactivate your account.
    Please refrain from this to prevent a further potencial suspension of your account.

    Best Regards.