What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What is this 404 error I get when attempting to open submission attachments?

    Asked by silverkey on May 08, 2017 at 03:42 PM

     I have a fields on my forms for applicants to attach identification and bank statements. Why can't I open these now? I keep getting a 404 error page from Jot Form.

    I have emptied my inbox, so shouldn't I still have access to my free subscription? I don't use many forms and my usage doesn't warrant a paid subscription. Have I been blocked for some reason?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by AIDAN on May 08, 2017 at 04:50 PM

    I have examined your account and found that it's active and in a good standing with regards to account limits.

    The 404 error means the file you requested is not found. Could you please point us to the form submissions that you are having issues with? That would allow us to inspect and assist you better.

    Thank you in advance. We are awaiting your reply.

  • Profile Image

    Answered by silverkey on May 08, 2017 at 06:43 PM
    This is the jot form link for the attached files which show the 404 error
    uploads silver key 51986113549362 Months Earnings
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by AIDAN on May 08, 2017 at 07:49 PM

    If you intended to attach a screenshot, please note that it didn't go through. Please consider opening the thread link and attaching it directly in a reply there: https://www.jotform.com/answers/1139139

    You may also simply paste the link here if that is more convenient, along with the name of the form and any info about the submission that has it attached.

    Thank you.