Shouldn't form views count get reset once we upgrade our account?

  • Profile Image
    busublimation
    Asked on May 09, 2017 at 12:14 PM

    Hallo

    462 form views today seems a real lot  since i signed up this morning mayb 50 i would say.

    please check

    thank you

    regards

    uwe

  • Profile Image
    AIDAN
    Answered on May 09, 2017 at 12:17 PM

    Please note that when you upgrade your account, the only thing that changes is the account limits. The counts themselves do not get affected by the upgrade, so if you had a number of form views and then upgraded, that number would stay exactly the same, but the limit (the maximum you can go to) is what improves.

    I hope this clarifies why you still have 462 form views instead of something close to 0, after you upgraded.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image
    busublimation
    Answered on May 09, 2017 at 12:33 PM

    Ok

    when is a form seen as viewed?

    when a  customer on web page  just goes and looks at it?

    when a customer on web page clicks something in it?

    when a customer on web page  fills it out and sends it?

    when i am working on it ?

    Every time it is opened?

    please clarify

    regards

    uwe

  • Profile Image
    AIDAN
    Answered on May 09, 2017 at 01:47 PM

    A form view is counted whenever the form is loaded, except when you are in the form builder and click preview.

    This is why we recommend that our customers use the preview functionality instead of opening the form URL directly to view their changes when their form is still work in progress.

    In light of the above, whenever someone (you or a customer of yours) opens the form URL, and the form shows up, that's counted as a view, whether you filled the form or clicked on anything in it or not.

    I hope this helps.

  • Profile Image
    busublimation
    Answered on May 09, 2017 at 01:51 PM

    ok thank you