What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changed name of form but email sent to customer still says old name

    Asked by historicfortworth on May 09, 2017 at 02:08 PM

    I asked this several days ago but have not received an answer.  It would really be helpful to have phone support.

    Page URL:
    https://form.jotform.us/70783885446168

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Jan on May 09, 2017 at 04:02 PM

    Unfortunately, we don't have a phone support. The best way to reach us is through this Support Forum.

    I believe you are referring to this thread: https://www.jotform.com/answers/1135538. My colleague posted a reply on the same day.

    You can change the text manually in the Emails wizard. Here's how:

    1. Click the "Settings" menu and then go to "Emails" section. Select the notification and then click the "Edit" icon.

    2. In the "Email Content", highlight the text and then delete it. After that, click the "Form Fields" dropdown and select "Form Title". This will generate the tag {form_title} automatically.

    3. Click the "Save" button when you're done.

    Hope that helps. Thank you.