Changed name of form but email sent to customer still says old name

  • historicfortworth
    Asked on May 9, 2017 at 2:08 PM

    I asked this several days ago but have not received an answer.  It would really be helpful to have phone support.

    Jotform Thread 1140163 Screenshot
  • Jan
    Replied on May 9, 2017 at 4:02 PM

    Unfortunately, we don't have a phone support. The best way to reach us is through this Support Forum.

    I believe you are referring to this thread: https://www.jotform.com/answers/1135538. My colleague posted a reply on the same day.

    You can change the text manually in the Emails wizard. Here's how:

    1. Click the "Settings" menu and then go to "Emails" section. Select the notification and then click the "Edit" icon.

    Changed name of form but email sent to customer still says old name Image 1 Screenshot 30

    2. In the "Email Content", highlight the text and then delete it. After that, click the "Form Fields" dropdown and select "Form Title". This will generate the tag {form_title} automatically.

    Changed name of form but email sent to customer still says old name Image 2 Screenshot 41

    3. Click the "Save" button when you're done.

    Hope that helps. Thank you.