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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Compatible with Phone Submissions?

    Asked by IHSOffice on May 10, 2017 at 03:20 PM

    Hi Jotform,

    I've had someone tell me that they were unable to submit my form.  They state that they were filling it out on their phone.  Do you know of any issues with the form with mobile phones?

     

     

    Thanks for your help!

     

    Kristin

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 10, 2017 at 05:28 PM

    JotForm forms are compatible with mobile devices, they are optimized to work the same way. 

    Have you embedded your forms in any website? 

    This may be the cause about why your users are experiencing the issue, sometimes there are conflicts between the scripts that JotForm uses and the scripts on your websites. 

    Please, share us the link in case you have embedded your form and we will be glad to further check it from our end. 

    Looking forward to your response. 

  • Profile Image

    Answered by IHSOffice on May 10, 2017 at 05:44 PM
    Hi There!
    Thanks for the response!
    Here is the direct link to the specific form in question. https://www.ihsvt.com/pages/patient-health-update
    Other forms I have are: https://www.ihsvt.com/pages/client-forms
    https://www.ihsvt.com/pages/msq-form
    I have used the IFRAME to embed all the forms I use on my website.
    Thanks again for your help!
    Kristin O’Connor
    IHS Office Manager
    clientservices@ihsvt.com
    P: 802-433-4257
    F: 802-433-4260
    www.ihsvt.com
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 10, 2017 at 09:37 PM

    Thank you for the links, I have checked your form and I can see it works fine; however, when I view the form in a mobile device I can see the name field does not display properly: 

    Since the field is required it will not allow your users to submit the form without filling these fields, something that is not possible since they do not display properly. 

    Please, check the following guide in order to make your form mobile responsive, may be that the form has a template with some CSS style that makes the fields to display like that. 

    https://www.jotform.com/help/322-How-to-make-mobile-friendly-forms-on-JotForm 

    Do let us know how it goes. 

     

  • Profile Image

    Answered by IHSOffice on May 11, 2017 at 01:43 PM
    Hi Again,
    Thank you so much for the help on that!
    Could you do me a favor and check to ensure that it’s working correctly now that I’ve made the changes?
    The direct links to my forms again are:
    https://www.ihsvt.com/pages/client-forms
    https://www.ihsvt.com/pages/patient-health-update
    https://www.ihsvt.com/pages/msq-form
    Thanks again!!!!!
    Kristin O’Connor
    IHS Office Manager
    clientservices@ihsvt.com
    P: 802-433-4257
    F: 802-433-4260
    www.ihsvt.com
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 11, 2017 at 02:26 PM

    I have checked your forms and noticed you're using the Matrix Field in some of them, since this field uses an HTML table it is not mobile responsive; however, you could inject the following code in order to allow your users to scroll on the Matrix Table field and fill out all the fields in it: 

    [data-type="control_matrix"] .form-input-wide{

     overflow-x: auto;

    }

    This guide will help you to inject the code: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    I also noticed that some of your forms are cut off at the bottom, please try setting the scrolling property to "yes" on the embedded iFrame: 

          <iframe

            id="JotFormIFrame"

            onload="window.parent.scrollTo(0,0)"

            allowtransparency="true"

            src="https://form.jotform.com/FormID"

            frameborder="0"

            style="width:100%;

            height:4680px;

            border:none;"

            scrolling="yes">

          </iframe>

    The mentioned issue with the name field mentioned above is gone now. 

     

  • Profile Image

    Answered by IHSOffice on May 11, 2017 at 05:43 PM
    Thank you so much for your continued assistance!!!
    I’m not a big programmer, so I hope that I did this correct. I copied/pasted the highlighted matrix field and placed it in the CSS code place in my forms and also changed the scrolling feature to “yes”
    Can you check my pages again? Thanks so much!
    https://www.ihsvt.com/pages/client-forms
    https://www.ihsvt.com/pages/patient-health-update
    https://www.ihsvt.com/pages/msq-form
    Thank you!
    Kristin O’Connor
    IHS Office Manager
    clientservices@ihsvt.com
    P: 802-433-4257
    F: 802-433-4260
    www.ihsvt.com
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 11, 2017 at 07:30 PM

    Your forms seem to be displaying properly on mobile devices now, the Matrix fields can be filled out and the bottom of all of your forms is showing up. 

    Here's an example about what I can see:

    I can only find that one of the matrix fields is not properly displaying on the form embedded here: https://www.ihsvt.com/pages/client-forms 

    However, injecting this code should fix it: 

    #id_154{

     width: 100% !important;

    }

    Once this is injected, the matrix field will display properly, as shown on my screen-cast above. 

     

  • Profile Image

    Answered by IHSOffice on May 12, 2017 at 10:44 AM
    Kevin_G you have been AMAZINGLY helpful!
    ...
  • Profile Image

    Answered by IHSOffice on May 17, 2017 at 12:44 PM
    Hi Kevin_G,
    I’m getting more calls regarding my forms now (than I did previously)…
    Is there a way to not have the form “time-out” after a certain amount of time ie: if someone starts doing the form, then walks away, then comes back without having to start all over?

    People are also saying that they are having trouble uploading documents where it has been provided to do so on the form.

    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 17, 2017 at 01:06 PM

    @IHSOffice,

    Since your questions are different to the one posted on this thread, I have moved them, we will help you on the following links: 

    https://www.jotform.com/answers/1147241 

    https://www.jotform.com/answers/1147242